Public Notice to Owners of Sony's Cyber-shot DSC-T5 Digital Still Cameras

August 2, 2007

Sony has recently discovered that, with certain units of its Cyber-Shot digital still camera  DSC-T5 released on the market in September 2005, there is the possibility that metal plating on the bottom of the camera unit may warp, causing a slight cut or scratch to the skin of the user when it is directly touched.

In its effort to ensure customer satisfaction, Sony will offer a free repair service  to replace the bottom casing.

We apologize for any inconvenience this may have caused and your kind understanding and cooperation would be much appreciated.
Sony continues to strive to improve its quality standards to the maximum extent possible.

[Symptom and Cause]
With certain DSC-T5 models, the metal plating peels away from the camera unit and warps outward. Due to an irregularity during the initial part production, the adhesive strength of the metal plating declined. As a result, it became more likely that damage to the bottom casing could cause the metal plating to peel away and warp outward.

[Applicable model]
Cyber-Shot digital still camera  DSC-T5

[Applicable serial numbers]
4400001~4404200

Note) Although the metal plating of units other than the above serial number range may peel away if dropped or exposed to other external impact, in these cases the plating would not warp.

[How to confirm the model name and its serial number]

[Procedure]
Please confirm whether the model name and serial number is applicable. Any customers with applicable units are requested to contact the following customer support center.

[Contact in Canada]
Customer Information Center:
1-877-899-7669

Opening hours:
Open form 8:00AM to 6:00PM Eastern Time Zone.
For callers from Western Canada until 5:00PM Pacific Time Zone.
Closed on Saturday, Sunday and National Holidays

- Personal information, such as your name and/or mailing address, provided to the contact above shall be kept and used by Sony Corporation and Sony of Canada Ltd. to provide with the repair services mentioned herein or related thereto. Such companies as set forth above may disclose your personal information to subcontractors for such services under the condition that such subcontractors shall protect, keep, use and erase the information in the same way as such companies do.