DSC-T20 Cyber-shot^® Camera Vibration

July 17, 2008

Sony has discovered that some DSC-T20 Cyber-shot cameras sold in Canada may experience an issue with abnormal internal vibration and an inability to properly focus and take pictures.
For cameras affected by this issue, Sony will provide free repair until July 17, 2011.

Symptom and Cause
In certain units, the lens cannot adjust properly due to a mechanical failure in the lens mechanism. When the automatic features of the camera attempt to adjust the lens, the camera body vibrates, preventing it from properly focusing or taking pictures.

Notes:
• The symptom only occurs while the camera is powered on.
• The vibration is similar to that of a mobile phone set to silent mode.

Affected Cameras
This issue affects some of the following DSC-T20 cameras sold in Canada:
• Black, Pink, or White cameras with serial numbers between 1350001 and 1352800.

Note: Not all cameras within the serial number range are affected.
The model name and serial number are located on the label on the bottom of the camera.

How to Resolve the Issue
IMPORTANT: The camera mode settings and/or the recorded data may be initialized during the service process. Please make a backup of your camera's internal memory data before sending it to the Sony Service Center.

Notes:
• Please verify that your camera is a DSC-T20 with serial number between 1350001 and 1352800. The model name and serial number are located on the label on the bottom of the camera.
• Verify that your DSC-T20 camera is experiencing the vibration issue.
• Sony will provide free repair only for DSC-T20 cameras within the affected serial number range that are experiencing the vibration issue. All other cameras are subject to normal warranty terms.

To obtain the proper service of your DSC-T20 camera that is in the affected serial number range, and is experiencing the vibration issue, please click on the Link